Privacy Policy

Privacy Policy

Last Updated: December 23, 2025

1. Introduction

St. Margaret’s Family of Care (“we,” “us,” or “our”) operates the website https://www.stmmercy.org (the “Site”). We are committed to protecting the privacy of our residents, families, donors, and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information.

By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect different types of information to provide and improve our services to you.

    • Personal Information: While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

      • Name
      • Email address
      • Phone number
      • Physical address
      • Relationship to a potential resident (e.g., “Self,” “Parent,” “Relative”)
      • Employment or volunteer application details (if you apply through our Site)
      • Payment information (if you make a donation)
  • Usage Data: We may also collect information on how the Service is accessed and used (“Usage Data”). This may include information such as your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

3. Protected Health Information (PHI) and HIPAA

As a healthcare provider offering skilled nursing and other medical services, we are also governed by the Health Insurance Portability and Accountability Act (HIPAA). Information you provide that relates to past, present, or future physical or mental health conditions constitutes Protected Health Information (PHI).

  • Notice of Privacy Practices: Our handling of PHI is specifically governed by our Notice of Privacy Practices, which is separate from this website Privacy Policy.

  • Secure Submission: While we implement security measures, please be aware that standard web forms (such as “Contact Us”) may not be encrypted. We recommend avoiding the submission of sensitive medical details through general website forms.

4. How We Use Your Information

We use the collected data for various purposes:

  • To provide and maintain our Service: Including scheduling visits and answering inquiries.

  • To communicate with you: To contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us.

  • To process donations: To securely process your financial contributions.

  • To improve our Site: To understand how users interact with our website to improve content and functionality.

  • To process applications: To review and respond to employment or volunteer inquiries.

5. Disclosure of Data

We do not sell your personal information to third parties. We may disclose your personal information in the following situations:

  • Service Providers: We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

6. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Third-Party Links

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: admin@stmmercy.org

  • By phone: (504) 279-6414

  • By mail: St. Margaret’s Family of Care  3525 Bienville St.  New Orleans, LA 70119